I placed an order for two pairs of gloves on December 8th, opting for two-day shipping. Now it’s December 19th, and I have received nothing. I've tried to reach customer service, but I can only leave messages as no one answers. I've sent numerous messages and even chatted with an AI that wasn’t helpful for my issue. I’ve emailed multiple times but received no response. I thought perhaps they ran out of stock, so I ordered two additional pairs of a different style, but still no updates two days later. This is unacceptable. I understand the holiday season is busy, but it's hard to believe nobody has seen the messages I left last week. I feel helpless, with no answers, and I’ve lost a significant amount of money while my son’s Christmas gift is in jeopardy. I chose this company based on positive reviews and their 4.5 rating on a review site, but I would rate them a zero for customer service. I sincerely hope this reaches someone in the company so I can finally speak to a representative.
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Premium handmade leather gloves. Available in 7 countries in Europe, UK and USA. Free leather gel, and luxurious cotton pouch with every pair of gloves.
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If you have any questions or concerns about your order or return, please contact me first (J. Zwart, owner of Schwartz & von Halen) at j.zwart@schwartz-vonhalen.nl. I personally guarantee a response within 12 hours to assist youSee more
