I fell for the smooth marketing of Schwartz and Von Halen and bought a pair of their luxury gloves. Packaging and shipping is fine as they charge you for it. The issues I have are twofold. 1) the product quality is inferior to most other brands (at half the price) and 2) the process lacks that of a proud glove maker with quality and efficiency goals.The gloves had a cut in the leather and the stitching revealed exposed loops that if cut would undo the stitching and ruin the gloves. When you carefully review the quality of the gloves you can see the subpar quality.The process of returns should work but it does not. The company phone is nothing but a voicemail box. No one ever picks up the phone not do they ever call back (Quote: "I checked with the factory and we're having problems with the phones"). They do respond to email, but only to tell you that you have to prove your issues with the gloves, and 'we can give you a rebate on your next purchase' if you do not want to go through the lengthy process of a return and is willing to accept the subpar quality and defects. They actually force you through a process of having to take pictures to prove your point. Once they receive the photos they tell you that it's not that bad and attempt to sway you too keep the gloves. But if you follow through and go through the lengthy process form, they do finally return you the purchase price (less postal costs).DO NOT let the smooth marketing and fake reviews (by supposed owner) fool you into buying poor quality gloves from this company.
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Premium handmade leather gloves. Available in 7 countries in Europe, UK and USA. Free leather gel, and luxurious cotton pouch with every pair of gloves.
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If you have any questions or concerns about your order or return, please contact me first (J. Zwart, owner of Schwartz & von Halen) at j.zwart@schwartz-vonhalen.nl. I personally guarantee a response within 12 hours to assist youSee more
