schwartz-vonhalen.nl

Read before you buy and beware: Fell in love with this design and branding. Little was I prepared

Read before you buy and beware:

Fell in love with this design and branding. Little was I prepared for the heartbreak and what is to follow. Website madeamixup on sizing (showed differently, perhaps in different geographic locations,I suppose, CH vs EU, go figure), which can happen. However, coordinating the return was rather annoying and practically impossible!

I have been emailing back and forth for over a month (no phone, no chat/WhatsApp rep) with a person named Leslie, who would respond once a week at best, on Friday afternoon mostly.

At first, I was basically explained how the sizing mistake was my fault, suggesting that I was trying to trick their system by logging in from different countries to where they don't ship. Rude, but okay.

Then, I explained I am merely trying to figure out whether I should/can exchange or buy a better fit pair. For two weeks, they didn't provide any useful info on the sizing issue, until I eventually resorted to return the gloves.

I shipped them back,gave Leslie the tracking info (she wrote earlier to do so and she will be on top of this... As if!) and for two weeks the gloves were held unclaimed by NL customs. Took Leslie another 2 weeks to eventually inform me (with lip service regrets for my trouble and understanding of my frustration) that I am the one responsible for covering and handling customs in NL (where I will need to later jump through hoops to get the money back for proven return).

At this point I decided to not double down again on the returnd not pay customs, as it has been weeks already. I hope they end up handling it and refunding me after all, but I don't see it happening considering the level of service I got so far.

Date of experience: Feb 13, 2026