I wasn't notified that my subscription was being renewed for another year, so I was charged $160 out of nowhere. Most subscription services will let you know when you are approaching your renewal date.I asked if I can cancel my subscribtion now but still have access to my plan for the rest of the year because I've paid for it and their support said no. This is incredibly unfair; why would I not get something I've already paid for.There is also no clear wording on the website or my dashboard about billing, canceling, or renewal notifications, which feels dodgey. I shouldn't have to search hard for that information or contact support.Giving 1 star above the minimum because their online live chat responded quickly, and I've used the ai service a couple of times and it has been alright (I wouldn't say great). All in all not worth the price.
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