Review Time
I canceled my account shortly after the trial period ended, as I hadn't utilized the service. I was charged, and when I reached out via email for a refund within 24 hours of the payment being taken, I was informed that a refund couldn't be processed. I requested to escalate the issue through customer support chat and am currently awaiting a resolution. It's disappointing that they won't help with a refund on the same day the trial period concluded.
This company is a rip off. Recurrent charges auto billed and customer cancelled same day-billed for entire year and refuses to refund. Has to refuse charges through credit card company. Company gives no warning of billing date etc. Very rude customer service. They are just after your money not considering importance about service.
The amount of delusional and completely innacurate academic references is astonishing. I tried this for a day after reading good reviews about it, but I suspect all its users don't review the output Scite generates, as its completely innacurate.
Underwhelming overall -after it coming highly rated because it shows results with extracts from the papers which was a strength - but I didn't find it particularly accurate and the search engine not particularly sophisticated. I had to resort back to the usual databases like CINAHL.
I've used Scite_ AI to write 2 research papers, and while 1st time it was a passable experience (the topic was more general i guess), a year ago, currently I bought another sub and was utterly disappointed. The amount of "hallucinations" that manifested as fabricated quotes, and nonexistent sources (complete with DOI links!), was OVERWHELMING. Sometimes the only quotes and links you get in a whole summary are just hallucinations. Really upsetting. I had to manually re-check all of 500+ quotations and links in my 1st paper bc of readers complains after it was published, a crying shame. So.. I didn't find any way to refund my lost money but please dont sub to this, its too raw to work with. You can use Chat GPT and Gemini for research as I do now. A lot of useful features here, great potential - but not yet, not yet.
I wasn't notified that my subscription was being renewed for another year, so I was charged $160 out of nowhere. Most subscription services will let you know when you are approaching your renewal date.I asked if I can cancel my subscribtion now but still have access to my plan for the rest of the year because I've paid for it and their support said no. This is incredibly unfair; why would I not get something I've already paid for.There is also no clear wording on the website or my dashboard about billing, canceling, or renewal notifications, which feels dodgey. I shouldn't have to search hard for that information or contact support.Giving 1 star above the minimum because their online live chat responded quickly, and I've used the ai service a couple of times and it has been alright (I wouldn't say great). All in all not worth the price.
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Scite helps students and researchers better discover and understand research through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence.
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