Prior to Christmas, I purchased from Scope Kitchen, two sets of the 36 piece Black Matte Minimalist Flatware sets (72 pieces) the end of November, 2023. These sets took nearly 20 days or more to even arrive. I was not aware that I was ordering from an overseas store until I received a shipping confirmation from overseas, even though the website stated that they ship worldwide. Further, Scope Kitchen shows a New York address along with several other locations supposedly opening. Since these were a present, I did not think to check the return policy prior to ordering, since I thought I was ordering within the US, which is quite disingenuous as the company did not specify that they were overseas, did not reflect the country of origin, and delivery time negated the entire return/delivery process. Instead, I had focused on on-site customer reviews, and the fact that these were matte, which was a requirement, and that they were dishwasher safe. Since these were a Christmas Present to my daughter, they were not even received by the recipient until Christmas Day - well after the 30 day warranty/14-day return policy (after receipt). Frankly, I was concerned that they would not even arrive in time for Christmas after I ordered them. This item’s description states that it is durable and long-lasting, and is dishwasher safe. 100% non-toxic, safe coating. None of which appears to be true. The first problem came after my daughter got them home Christmas Day, and unwrapped them. A couple of the place settings were shiny and not matte as stated in the description. With 30 days of use, several pieces/place settings are pitting, and rusting from normal usage. This is totally unacceptable. Regardless, these are not even worth the shipping price to return, and further, a replacement will do the same thing. I have emailed the company. Nobody responds to the phone. These were ordered the end of November, received just before Christmas, and were given as a Christmas present, and not opened until then. The website shows these in a nice box. The place settings came wrapped in plastic with a rubber band around them as if they were pulled from a bin.
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