My PC was functioning well until it unexpectedly shut down while I was distracted. When I attempted to power it back on, there was no response. I tried a different power supply unit, but the issue persisted, leading me to suspect the motherboard. After purchasing a new motherboard, memory, and CPU, I aimed to back up my RAID 0, but it was linked to the faulty motherboard. I had a spare motherboard and planned to connect the drives for recovery. However, when I reconnected my old PSU, it failed to work despite functioning previously. The PSU showed signs of failure, as the fan did not spin when powered. I am now seeking a refund due to this significant malfunction, planning to revert to my old PSU. According to consumer rights, I am entitled to a refund for major failures in the product. The responsibility for providing a remedy lies with the retailer, and I urge you to process my refund promptly as you have acknowledged the item's defect. Please escalate this matter for a refund. The retailer must address the issue directly, rather than directing me to the manufacturer. If the product fails to meet quality standards, I am entitled to either a refund or replacement. The retailer must handle this situation appropriately, as I should not bear the burden of their dealings with the manufacturer.
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Scorptec is one of Australia’s largest and most established I.T. retailers, specialising in PC hardware, components, peripherals, software and accessories.
With variety at our core, we list over 10,000 different products in our inventory, not only from the biggest and most popular brands in the business, but a wide range of niche offerings too.
With a massive network of customers from every corner of Australia including corporates, small and medium businesses, government, defence, gamers, enthusiasts and more, the Scorp family has lived and breathed tech for over 25 years, focusing on community, family and customer service above all.See more
