Sold a damaged motherboard to my team, with loose pins. It was defective right from the start. When I attempted to return it, the Warranty Manager rejected my claim. His justification? The board had even more loose pins after the CPU installation. It was already defective! What difference does that make? As a network engineer with over 25 years of experience installing servers and CPUs, I was taken aback by the lack of understanding. No evidence provided, no inspection report—just excuses to dodge responsibility. If this is how the warranty process is handled, good luck getting help when issues arise. The cost is insignificant, but the principle matters. I recommend avoiding this service.
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Scorptec is one of Australia’s largest and most established I.T. retailers, specialising in PC hardware, components, peripherals, software and accessories.
With variety at our core, we list over 10,000 different products in our inventory, not only from the biggest and most popular brands in the business, but a wide range of niche offerings too.
With a massive network of customers from every corner of Australia including corporates, small and medium businesses, government, defence, gamers, enthusiasts and more, the Scorp family has lived and breathed tech for over 25 years, focusing on community, family and customer service above all.See more
