I hardly ever sign into my Scotia iTrade account, but recently I wanted to withdraw some money. A day or two later I was informed that the cheque pickup in the bank was not possible. So, I wanted the funds to be deposited directly to my bank account, but there was no way for me to enter the bank account info. Finally, I called the customer service number. So far, I've been waiting for about 45 minutes, listening to music and hearing the following message every 5 or so minutes: "Our agents are with other clients. Your call is important to us, an agent will be with you shortly". WHAT A JOKE!!! It seems that these days most online financial institutions have very poor customer service and the wait time can be very significant.
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Scotia iTRADE® is a top rated online discount brokerage which offers low cost commissions on direct investing & online trading with innovative technologies for any level of investor or trader.