Review Time
If I could rate this lower than one star, I would. The service seems fundamentally flawed, especially when it comes to addressing issues related to fraud and security breaches. Last Friday, I attempted to check my brokerage account, but the verification code never arrived as expected. Earlier in the week, I received a suspicious text warning about unusual login attempts, threatening to freeze my account if I didn't act. I quickly blocked the number. When I tried to request the verification code again, panic set in as it still didn’t come through. The nightmare escalated from there. There's no dedicated fraud contact—only a general customer service line. I called multiple times, but every transfer to a priority line ended with a dead line. After 50 minutes on hold, I finally reached a representative who was ill-prepared and claimed it was her first day. She couldn't escalate my issue because there was no manager available. By then, my anxiety was through the roof. Fortunately, I had a second phone number, allowing me to regain access to my account and make necessary changes. I have a case number, but I doubt I will hear back. Transferring my brokerage account was a hassle, and the overall experience has left me deeply concerned. Without a dedicated fraud line, this service should reconsider its operations. The negative feedback speaks for itself; I wouldn't recommend banking here, even for incentives.
I was convinced by someone online to invest in a crypto platform. However, when I attempted to withdraw my funds, I lost all communication and sensed something was off. During my research, I discovered a service that outlined the next steps for recovery. They assisted me in reclaiming some of my money and offered reliable guidance. Their support has empowered me to tackle similar issues more confidently in the future.
There is always a wait of 10 to 40 minutes. Most representatives seem to struggle with English, making communication difficult. Often, they can't resolve issues and leave clients on hold while they research. This brokerage firm is the worst I've dealt with.
My experiences with customer service have been average, with wait times varying from 10 to 40 minutes. This review pertains to the new website. I use Chrome, so I can't confirm if my issues are specific to this browser. The previous layout was much more user-friendly. The new platform has issues with research pages not opening properly. I’ve voiced my concerns in hopes they will retain the old layout. I dislike saving pages to my computer; they should open as before. I only stay due to their excellent research pages but may switch platforms soon if this continues.
In my 50s, I have never encountered such a poorly managed organization. Even something as simple as updating an address takes months, filled with miscommunication and inadequate follow-up. The inefficiency is systemic. Engaging with management is even more frustrating than dealing with frontline staff. I strongly advise against this organization.
*Zero Stars* I have been trying to transfer an RESP for my daughter to another bank for over five months. Each call requires a wait of at least 45 minutes. Recently, after a 50-minute wait, my call was dropped, and I was sent to the back of the queue. Often, agents say what I want to hear but take no action. There was a supposed issue with my child's gender that I was never informed about, yet they claimed to have resolved it. The other bank is still waiting. This bank is the worst in Canada, and I’m closing all my accounts with them.
Dealing with the service has been a nightmare. After opening my account five weeks ago and submitting my driving license, they claimed my name was incorrect due to the addition of my maiden name. However, my legal name on all documents is clear. After a month, they finally accepted my legal name, but my account is still not accessible. This has been a frustrating experience, and I’m considering closing the account.
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Scotia iTRADE® is a top rated online discount brokerage which offers low cost commissions on direct investing & online trading with innovative technologies for any level of investor or trader.
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