Mixed feelings about SCOTTeVEST and the customer service I received.Before ordering my Enforcer jacket, I corresponded with customer service to confirm that the jacket would be able to fit my 15" laptop as stated on their website. Two separate customer service reps assured me that "[the] Enforcer Jacket Fits up to 15" Laptop in front chest pockets in all sizes." I happily ordered the jacket and waited anxiously.Received the Enforcer about a week later and was happy to see the good fit and decent styling. My only issue at that point was the factory chemical smell (as is the case with most new clothes), so I put it through a gentle rinse cycle which helped tremendously. However, when I got to the studio the next day to place my 15" Macbook in the front chest compartment, I found that it did not fit at all in any pocket!Contacted support and they again stated that it should fit. After conferring with their technical team, the rep then flipped and said sorry it would NOT fit the 15" size. They thanked me for my business and said they'd update the website (as of today, the description has not been updated online). Since the jacket was rinsed, I had no other option but to keep an expensive jacket that I can't use for my intended purpose (traveling with my work laptop on low cost carriers with weight restrictions). Upset because I now have to find another jacket option (or get a new studio laptop - not an option for me).Don't think I'll be buying another Scottevest until they can get their act together.
Claim your business profile now and gain access to all features and respond to customer reviews.
