Review Time
Had a wonderful experience with customer service. Had an issue with a broken snap and they stood behind their product. What more can you ask for!! I look forward to adding more of their products to my travel wardrobe.
I ordered the Graphite Women's Pack Windbreaker and my husband ordered the Navy Men's Pack Windbreaker. My husband ordered his regular size, but I ordered larger than my regular size based on the comments in the reviews. I exchanged the size up for my regular size and I love my new windbreaker. Sadly, because of needing to exchange the windbreaker, I did not have my jacket for out trip, but my husband loves his new jacket. He has a vest also from SCOTTeVEST and enjoys the ease of carrying on the travel items. My husband has recommended this product to many of our friends.The exchange was easy and the return came in a reasonable amount of time. When I exchanged the jacket, I determined that I wanted navy to have the same color as my husband and indicated this on my return slip. This was overlooked, but I am fine with the color that I received.A note of warning: We are awaiting news from "Lost and Found" after my husband left his new jacket on one of our flights. If it was not turned in, we know the new owner will be enjoying one of the best windbreakers he could have found, and the items in the many pockets!
I had a package that was lost in the mail, and Rachel, Pocket Expert, stepped in to help. She was responsive, patient, and proactive throughout the entire process. She kept me updated, followed through on every detail, and ultimately helped resolve the situation smoothly. What could have been a very frustrating experience turned into a positive one because of her professionalism and dedication.Thank you, Rachel!!!!Maureen Adams
The SCOTTeVEST customer service was outstanding! It is rare in today’s world for companies to truly understand and react to a customer’s needs or concerns. The SCOTTeVEST customer service team repeatedly responded immediately to my emails. They timely took care of my issue although part of the issue was clearly my fault. True customer centricity exists at SCOTTeVEST. IT seems to be integral to their company culture. Great product with great customer service!
Ordered a lightweight vest for my wife and myself. The order for my wife was perfect but I got the wrong type and size vest in a mislabeled bag. I called customer service and they got on it immediately to make it right. Overnighted me the correct vest prior to my flight. Love the product and the customer service was spectacular . I highly recommend the vest and the customer care.
I purchased a vest for my husband for Christmas, which turned out to be a bit small for him. We called customer service for an exchange for a larger size. The process was flawless, and he is very happy with the larger size. We travel quite a bit, and having all the pockets available makes things easy. The vest can be taken off and put in the TSA bin to get through security. Perfect!
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