The mark of a great business is NOT whether they run into issues and have customers who have a problem - instead it is having a CEO or a President who is WILLING and ABLE to step in and "make it right" - that is EXACTLY what scottevest has in their President. He took a situation that was being (badly) mishandled by a customer service rep and FIXED it. THAT is the mark of a GREAT company - that also happens to have great product!
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