I'm reviewing Kelsey at ScotteVEST. She went above and beyond to help me out when 2 of my jackets did not fit. I ordered a medium and it was just not sized like a medium and I couldn't lift my arms. Then I got a large in the same jacket and it was like wearing a man's jacket. Not wanting to pay to ship the jacket back a 2nd time on my own dime, Kelsey fought for me and they are taking care of the shipping. So if I was reviewing the jacket (women's standard jacket - I'd give it a 2 for sizing). But if I'm rating customer service - Kelsey gets a 5+. By the way, I've recommended this company to 3 other people and they all love their jackets. I just didn't happen to find a fit for me.
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