We had an issue with our solicitors, we took our complaint through the grievance procedure with the firm but were told that everything they had done was correct.
After a lot of stress and worry we contacted the SLCC.
The online form was easy and the response was quick, we were told that it could take up to 15 weeks to investigate the complaint.
The case was allocated to an investigater well within the time frame.
After reviewing our complaint we agreed to mediation, however the firms offer was not agreeable, we countered their offer with ours and with the help of the SLCC the firm agreed to a full refund of fees paid.
Overall an easy experience with a good result.
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The Scottish Legal Complaints Commission (SLCC) is an independent statutory body providing a single point of contact for all complaints against lawyers operating in Scotland. We manage complaints that relate to the service provided by lawyers – offering resolution and providing redress where appropriate We refer complaints about the personal conduct of lawyers to the ‘relevant professional organisation’ (e.g. the Law Society of Scotland, the Faculty of Advocates). We give advice on complaints to all parties and issue guidance and encourage best practice in complaint handling and issues that lead to complaints. We monitor practice and publish trend reports – to help ensure the sector learns from complaints made.See more
