Review Time
The SLCC could not have made this process any more obstructive. It took months for them to respond to tell me that the overcharging for work not done (which formed the bulk of the complaint) would not be looked at and I would need to pay to have this independently reviewed - what would be the point in incurring more expense to myself? I was then asked to supply dates and info which I had provided at the start. By the time they eventually responded, I had forgotten and had to go through all my paperwork and emails again to repeat the details I had already supplied to them. There then followed more requests to confirm the same details yet again (same experience with solicitor). I confirmed the same info on at least 4 occasions (latterly requesting a read receipt before I got a response). When I queried why the complaint was being protracted, I was blamed for causing a delay because the last 3 repetitive emails asking me to confirm the details yet again or my complaint would be closed had gone into my spam folder. I'm not sure how many times I need to confirm that I want to complain - presumably until I give up and go away. I complained approx 8 months ago and it still has not been raised with the solicitor. This obstructive treatment has left me with no confidence that there will be any independent investigation at all. It is very clear to me that solicitors can provide a poor service and charge through the nose for it with no recourse whatsoever. What a farce.
This has been a frustrating experience. From the outset, it was clear that true mediation was absent. It seems designed to protect incompetent legal representatives rather than assist clients. I regret not heeding prior reviews before working with our knowledgeable adversaries. We felt misled throughout the process. I strongly advise against their mediation—seek your own legal counsel. This arrangement is skewed.
This experience has been utterly disappointing. There was no real mediation, and it felt like a tactic to divert attention away from ineffective legal representation. I wish I had considered earlier reviews before engaging with knowledgeable opponents. We felt misled throughout. I strongly recommend seeking your own legal counsel rather than relying on their mediation, as the system is evidently biased.
The governing body for solicitors in Scotland has set clear standards, which were ignored in my case review by the SLCC. The legal representatives did not engage the necessary experts to validate my claims of negligence. A different solicitor confirmed my case had merit, contradicting the SLCC's findings. It appears the SLCC is more focused on protecting incompetent solicitors than ensuring accountability. I would rate them a zero if possible, which reflects the dissatisfaction many feel.
As a layman, I approached the SLCC regarding misleading information provided to the court by a legal firm. Throughout the proceedings, I found myself correcting blatant errors and inconsistencies. The SLCC's investigation concluded that solicitors could rely on client statements, allowing misconduct to go unchecked. This raises serious concerns about the SLCC's ability to support individuals against legal professionals. Their claims of impartiality seem unfounded, and I believe further examination of their processes is needed.
Regrettably, I cannot give a lower rating. The organization appears to favor solicitors. Despite providing well-documented evidence of a law firm's incompetence, none of my complaints were upheld. This situation warrants urgent scrutiny from the relevant authorities.
My dealings with the SLCC have significantly shaken my faith in legal oversight in Scotland. As a complainant, I found the process to be unfair and lacking in transparency. Key issues stemmed from procedural unfairness, with the investigator relying on evidence without sharing it with me. There was a lack of critical evaluation of the solicitor's claims, and I felt pressured to accept a settlement without proper investigation. The handling of my data requests was obstructive, leaving me feeling unheard and unvalued. Overall, the SLCC's promises of fairness ring hollow, and I cannot recommend them for a meaningful review.
My sisters and I lodged a complaint against a prominent legal firm, which the SLCC initially acknowledged. However, after a lengthy process, all our concerns were dismissed without proper consideration of the evidence we provided. The experience felt heavily biased towards the solicitors, and we plan to raise our concerns with the governing bodies, as the SLCC seems to fall short of its intended purpose.
In short, my experience was subpar. It took months for my complaint to be addressed, and I had to bear the cost of international calls. My complaint was misdirected, forcing me to start over. The SLCC's approach felt biased, prioritizing the interests of legal firms over complainants, leaving me feeling frustrated and unheard.
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The Scottish Legal Complaints Commission (SLCC) is an independent statutory body providing a single point of contact for all complaints against lawyers operating in Scotland. We manage complaints that relate to the service provided by lawyers – offering resolution and providing redress where appropriate We refer complaints about the personal conduct of lawyers to the ‘relevant professional organisation’ (e.g. the Law Society of Scotland, the Faculty of Advocates). We give advice on complaints to all parties and issue guidance and encourage best practice in complaint handling and issues that lead to complaints. We monitor practice and publish trend reports – to help ensure the sector learns from complaints made.See more
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