My sisters and I lodged a complaint against a prominent legal firm, which the SLCC initially acknowledged. However, after a lengthy process, all our concerns were dismissed without proper consideration of the evidence we provided. The experience felt heavily biased towards the solicitors, and we plan to raise our concerns with the governing bodies, as the SLCC seems to fall short of its intended purpose.
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The Scottish Legal Complaints Commission (SLCC) is an independent statutory body providing a single point of contact for all complaints against lawyers operating in Scotland. We manage complaints that relate to the service provided by lawyers – offering resolution and providing redress where appropriate We refer complaints about the personal conduct of lawyers to the ‘relevant professional organisation’ (e.g. the Law Society of Scotland, the Faculty of Advocates). We give advice on complaints to all parties and issue guidance and encourage best practice in complaint handling and issues that lead to complaints. We monitor practice and publish trend reports – to help ensure the sector learns from complaints made.See more