SLCC handled my complaint with understanding and empathy and achieved a fantastic outcome for what was a very stressful situation. Although it took time however I can understand the reason for this due to the complexity of the situation.
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The Scottish Legal Complaints Commission (SLCC) is an independent statutory body providing a single point of contact for all complaints against lawyers operating in Scotland. We manage complaints that relate to the service provided by lawyers – offering resolution and providing redress where appropriate We refer complaints about the personal conduct of lawyers to the ‘relevant professional organisation’ (e.g. the Law Society of Scotland, the Faculty of Advocates). We give advice on complaints to all parties and issue guidance and encourage best practice in complaint handling and issues that lead to complaints. We monitor practice and publish trend reports – to help ensure the sector learns from complaints made.See more
