This experience has been utterly disappointing. There was no real mediation, and it felt like a tactic to divert attention away from ineffective legal representation. I wish I had considered earlier reviews before engaging with knowledgeable opponents. We felt misled throughout. I strongly recommend seeking your own legal counsel rather than relying on their mediation, as the system is evidently biased.
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The Scottish Legal Complaints Commission (SLCC) is an independent statutory body providing a single point of contact for all complaints against lawyers operating in Scotland. We manage complaints that relate to the service provided by lawyers – offering resolution and providing redress where appropriate We refer complaints about the personal conduct of lawyers to the ‘relevant professional organisation’ (e.g. the Law Society of Scotland, the Faculty of Advocates). We give advice on complaints to all parties and issue guidance and encourage best practice in complaint handling and issues that lead to complaints. We monitor practice and publish trend reports – to help ensure the sector learns from complaints made.See more