The SLCC could not have made this process any more obstructive. It took months for them to respond to tell me that the overcharging for work not done (which formed the bulk of the complaint) would not be looked at and I would need to pay to have this independently reviewed - what would be the point in incurring more expense to myself? I was then asked to supply dates and info which I had provided at the start. By the time they eventually responded, I had forgotten and had to go through all my paperwork and emails again to repeat the details I had already supplied to them. There then followed more requests to confirm the same details yet again (same experience with solicitor). I confirmed the same info on at least 4 occasions (latterly requesting a read receipt before I got a response). When I queried why the complaint was being protracted, I was blamed for causing a delay because the last 3 repetitive emails asking me to confirm the details yet again or my complaint would be closed had gone into my spam folder. I'm not sure how many times I need to confirm that I want to complain - presumably until I give up and go away. I complained approx 8 months ago and it still has not been raised with the solicitor. This obstructive treatment has left me with no confidence that there will be any independent investigation at all. It is very clear to me that solicitors can provide a poor service and charge through the nose for it with no recourse whatsoever. What a farce.
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The Scottish Legal Complaints Commission (SLCC) is an independent statutory body providing a single point of contact for all complaints against lawyers operating in Scotland. We manage complaints that relate to the service provided by lawyers – offering resolution and providing redress where appropriate We refer complaints about the personal conduct of lawyers to the ‘relevant professional organisation’ (e.g. the Law Society of Scotland, the Faculty of Advocates). We give advice on complaints to all parties and issue guidance and encourage best practice in complaint handling and issues that lead to complaints. We monitor practice and publish trend reports – to help ensure the sector learns from complaints made.See more