I needed to upgrade my water supply. The service informed me I had to connect to a main water line. After paying a high fee and hiring a contractor, they connected me to a contaminated line that hadn’t been used in decades, leading to health issues. My complaint has been mishandled, with multiple complaint numbers and numerous representatives who don’t keep records. They refuse to compensate for their negligence. It’s been an absolute nightmare.
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Scottish Water is a statutory corporation that provides water and sewerage services across Scotland.
