Review Time
It was a true pleasure interacting with the service; everyone I spoke with, from my first phone call to the representatives who visited my home, was incredibly efficient, friendly, and courteous. Such a rare find in today's world.
I reported a drain problem on the service's website and received a call within a few hours confirming someone would be there to assess it. They fixed the issue before I got home from work and kept me updated via text. The support team was exceptionally helpful—couldn't have asked for a better experience!
I reported a large area of standing water nearby. The service acknowledged my email but didn’t provide further information. I reported it again, and they claimed no record of my previous email. They stated it was due to a blocked drain and advised me to contact the council instead. I expected them to assist in contacting the council. I am still awaiting a response to my original email. Very disappointing for a publicly funded organization.
I needed to upgrade my water supply. The service informed me I had to connect to a main water line. After paying a high fee and hiring a contractor, they connected me to a contaminated line that hadn’t been used in decades, leading to health issues. My complaint has been mishandled, with multiple complaint numbers and numerous representatives who don’t keep records. They refuse to compensate for their negligence. It’s been an absolute nightmare.
I reached out regarding a drain issue and reported it on their portal. I quickly received a callback from a friendly representative who informed me that a team would arrive that same afternoon. Both technicians were very kind and resolved the issue promptly. It’s rare to find such professional and efficient service these days. Thank you!
I was pleasantly surprised by the quick response when I emailed about a potential blockage. The next day, I received a call and an engineer was on site. The technician was thorough and utilized CCTV to check for blockages. I’ve never experienced such a positive response from a nationalized service before. Kudos to them for their excellent public service!
I woke up to a significant backflow issue in front of my house. I contacted the helpline, and the team was on-site within 90 minutes to address the problem. While I appreciate their swift action, I plan to follow up with the council about potential infrastructure issues in the area.
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Scottish Water is a statutory corporation that provides water and sewerage services across Scotland.
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