scoutandcellar.com

4.3
4.3 Based on 19 reviews

...

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Frederica Coleman
Membership Cancellation with No Noticiation

I have enjoyed being a Scout Circle member with quarterly shipments for at least 3-4 years. I was waiting for my October 2025 shipment but had no email confirmation. When I reached out to customer service to find out why, they looked up my information t said we changed our system and your information for not included. It was a "sorry but not sorry" explanation. If you want to continue you have to sign up again. No thank you! If you did have some type of system change and members need to reenroll, communication should have gone out to that effect. Apparently, you have not appreciated my business all these years. I even bought larger orders outside of the Circle membership. I declined to reenroll because I do not spend my money where it is not wanted.

1
Date of experience: Oct 02, 2025

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