Review Time
I have enjoyed being a Scout Circle member with quarterly shipments for at least 3-4 years. I was waiting for my October 2025 shipment but had no email confirmation. When I reached out to customer service to find out why, they looked up my information t said we changed our system and your information for not included. It was a "sorry but not sorry" explanation. If you want to continue you have to sign up again. No thank you! If you did have some type of system change and members need to reenroll, communication should have gone out to that effect. Apparently, you have not appreciated my business all these years. I even bought larger orders outside of the Circle membership. I declined to reenroll because I do not spend my money where it is not wanted.
We have previously enjoyed S&C wines, but we recently had two bottles that had corks fail, causing the wine to be bad. S&C refused to ship us two replacements. They said we had to buy more because they refused to ship less than four bottles. Hmmm. I was being forced to spend more money because we received a defective product?? They finally offered us a “full refund “. The cost of the wine plus all taxes. The cost of the two bottles was $51.00. So, our refund, which is not automatic, I had to call to get it, will be $38.00. The math isn’t working here. And this entire process has taken over a week. Sorry but we’re done with Scout and Cellar.
I agree with Jennifer's comments. S&C wines are the best! However, 3 of our 4 last shipments have been delayed because of damage to boxes. Two were repackaged in non-S&C boxes. One came with the wine wrapped in bubble wrap instead of the regular packaging, and a bottle was missing. In S&C's defense, they credited me that bottle. FedEx seems to delay or damage my shipments since July. They claimed last week that "no one was home or business closed" and took a picture of our front entry from the side of our yard. NO ONE walked up the walk to see if we were home! What they apparently don't realize is we have cameras on front walk and driveway. We looked at the video feed and they did not stop in front or walk up the sidewalk. UPS delivered a package 10 minutes later and we had him on camera. Not sure if the issue is with S&C or FedEx or both. We do know that one of the delivery drivers from FedEx told us she hates our neighborhood. Three exceptions on our last delivery is ridiculous.
I love the Scout & Cellar wines but ever since they closed the Dallas tasting room things have been not as great. For example, my Scout circle shipment (which I typically picked up in the past) was apparently damaged in route and neither FedEx nor Scout & Cellar called to tell me about this. I had been tracking the package all week only to see a ‘returning to sender’ remark on the delivery status. I miss the old Scout & Cellar.
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