I have had several products from this company over the past few years and have always been very happy with the product and the service. Unfortunately though, the last item i received (which was a hutch cover) there was an issue with after a couple of months of use. I contacted Scratch and Newton via email and received a reply within an hour stating that they had tried to phone me. I emailed them back and within 15 minutes they called again. That in itself is a miracle nowadays, to actually receive a phone call and speak to a human! The person i spoke to was very friendly and helpful. I was extremely impressed with the response i received and a replacement item was dispatched the same day. The service i received was much more personal than you tend to get in today's modern world and that in itself means a lot to me. I'll certainly be using them again in the future! Thank you
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