Review Time
Absolutely amazing customer service. I emailed regarding a query late one evening and received a phone call the very next morning, Peter was extremely helpful and knowledgeable answering all my questions and resolved my query. Highly recommended and such rare to get such a personal service. Thank you! Great work!
I have had several products from this company over the past few years and have always been very happy with the product and the service. Unfortunately though, the last item i received (which was a hutch cover) there was an issue with after a couple of months of use. I contacted Scratch and Newton via email and received a reply within an hour stating that they had tried to phone me. I emailed them back and within 15 minutes they called again. That in itself is a miracle nowadays, to actually receive a phone call and speak to a human! The person i spoke to was very friendly and helpful. I was extremely impressed with the response i received and a replacement item was dispatched the same day. The service i received was much more personal than you tend to get in today's modern world and that in itself means a lot to me. I'll certainly be using them again in the future! Thank you
A very helpful lovely company with brilliant old fashioned customer service. I ordered a hutch cover which arrived damaged in transit. A phone call to the company resulted in a replacement being sent out in the next post. Excellent product and excellent customer service
I was sent the wrong item scratch and newtons mistake, the customer service I received or lack of was dreadful being blamed for the post office not taking the parcel back because of a hand written label saying freepost!! They wanted me to try to return the item a 3rd time at my own time and expense and when I asked them to collect it from my home, the guy who has no customer service skills turns up outside your house!! Very strange company would avoid and shop elsewhere. It's not worth the hassle and upset they caused!
I searched for a good quality hutch cover and came across scratch and newton which appeared to be very reputable. I purchased a hutch snuggle, a hutch cover and 2 bunny heat pods for the cold winter weather. All the goods are extremely good quality and I'm more than impressed by the selection of items available for pets (that I didn't even know know existed for animals.) delivery was also fast and efficient. I shall definitely be a ' forever' customer now. I also received some brilliant advice via telephone conversation, these people genuinely care about their service & products. Ps. Be aware of scam money off vouchers for this company, offered via unscrupulous websites, these are not legitimate. Scratchand newton will try take them down if you make them aware of it, as I did.
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