scratchandnewton.com

4.5
4.5 Based on 13 reviews

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Collin
Large galvanised Run.

Large galvanised Run.We purchase this 2 months go. Our bunny loved the free space to run and do binkies in. Unfortunately he ran so fast from one side of the cage to the other he wedged his head through the bars. We struggled to set him free and ended up having to cut the bars. Unfortunately he damaged his back legs during his struggle and had to be put down. He wasnt a small bunny and has been safely using it without problems .I contacted the company direct out of curtousy to let them know so they could review the design of the bars. Instead of having long up and down bars ,maybe add some mesh or more criss cross bars to prevent this ever happening again along the bottom section .I was told they have been sellng this product for 15yrs and never had a problem! Rather than being greatful for the suggestion to prevent any further harm. I appreciate its advertised for adult rabbits. Our bunny was 5 months and definatly not small. He couldn't fit through the gaps, he force himself from the sheer speed he hit at it from awkward angle. It was a pure accident thats why i felt i needed to call them directly rather than complain. But unfortunately the conversation left me feeling more upset. Please add more bars to the run to keep the animals safe. It could easily happen again

2
Date of experience: Jun 18, 2021

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