Same issue with the trial period, foolish me forgot about the date that they would charge me, charged 240 AUD, cancelled the membership with in 5 mins of being charged and contacted support, asked me too fill out a form, I did, been 3 days now sent an email every day no response, they did say it can take 14 days, if I don't get a response in 2 days I'll be contacting my bank to help get my money back
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