I subscribed last year and used the service twice. I cancelled a month later because I no longer needed it. A full year later, out of nowhere, my card was charged again for a full year subscription.I immediately contacted customer service, only to be told that it “cannot be cancelled.” After showing them proof that I had unsubscribed a year ago, they finally admitted it was a billing software malfunction and agreed to issue a refund.But here’s the kicker, I’m in Canada, so when the refund came through, it was short by about $20 due to foreign exchange differences. Their mistake cost me money, and they refused to make it right.I didn’t start this problem, they did. Yet I ended up paying for their incompetence. My biggest mistake was ever trusting this company in the first place. Absolutely unacceptable.
Claim your business profile now and gain access to all features and respond to customer reviews.
