I have never experienced such a frustrating online shopping situation.I placed an order on 27 December as a birthday gift, relying on the advertised 7–14 working day delivery timeframe.While resolving a VAT invoice issue with customer support, I was advised to place the order again with corrected details. On 29 December at 19:00, a duplicate order was placed unintentionally. I immediately requested cancellation the same evening via the contact form and by replying directly to the customer service representative.Despite this clear cancellation request before dispatch, both orders were shipped the following morning.Both parcels were only delivered on 4 February — far beyond the stated delivery timeframe and well after the intended birthday date (15 January).I have since attempted to resolve this directly. My return request (within 14 days of delivery) was acknowledged, but I was informed that because the items were purchased on sale, I am only eligible for store credit — not a refund to my original payment method.The duplicate order was reported before dispatch, delivery significantly exceeded the advertised timeframe, and refund rights are now being refused.Very disappointing experience and extremely poor customer service.
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From a House on a Hill, in London 2010, SCRT® started as a self-funded project, working with local artists to produce short runs of exclusive print-wear. In the years since, the label has grown & developed into a forward-thinking, independent British streetwear brand collaborating with creatives from around the world.
SCRT® are still a close-knit team, now working from our studio in Hackney, and flagship store on Shoreditch's Redchurch St.
The brand draws influences from subcultures both past & present, whilst producing cut & sew collections focused on vintage-inspired workwear, with function and everyday use in mind. See more
