Extremely poor customer service and completely unacceptable delivery experience.This experience has been frustrating from beginning to end. The company explicitly promised delivery before Christmas, yet the order arrived more than 15 days late, making that promise entirely meaningless.Customer support, handled by Leen, was ineffective, confusing, and unprofessional. I received repeated assurances that the situation was under control, but none of those promises were followed by concrete action. Each interaction only added delays and frustration, with no real solutions provided.The issue is not just the delay itself, but the very low quality of customer support: poor communication, broken promises, and a complete lack of accountability. This is far below the standard expected from a serious company.As a result of this experience, I have completely lost trust and have escalated the matter through my bank. I strongly advise others to think twice before ordering, especially if you rely on delivery deadlines or expect competent customer service.***UPDATE: I am updating my review to 4 stars following the direct intervention of Giles, co-founder of Sculpd.While the initial experience was extremely frustrating due to a delivery that arrived more than 15 days late compared to the promised pre-Christmas deadline, what truly broke my trust was not the delay itself, but the quality of customer support I received beforehand.The assistance was confusing, slow, and at times dismissive, with repeated reassurances that were not followed by concrete actions or clear answers. This lack of accountability and empathy significantly worsened an already stressful situation.That said, I genuinely appreciate the way the issue was ultimately handled by Giles. He acknowledged both the courier failure and the internal shortcomings, took responsibility, issued a full refund proactively, and made a real effort to restore trust. This gesture showed professionalism and a willingness to improve, which I value.Delays can happen, especially during peak periods. What makes the difference is how a company responds when things go wrong. The final resolution demonstrated that Sculpd does care about its customers, and for this reason I felt it was fair to update my review.
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