I ordered from Sculpd and the delivery was supposed to be handled by DPD. The parcel never arrived and was later marked as lost. Sculpd claim it was shipped, but DPD confirmed it was never successfully delivered.Trying to resolve the issue, I placed another order, this time via Amazon with DHL delivery — and that parcel also never arrived. At this point, it’s clearly not just a DPD issue.The customer service experience has been awful: extremely slow or no responses at all, no accountability, and zero effort to find a solution. Any problems are simply blamed on the courier, even when the same issue occurs with a different delivery company.Overall, this has been a deeply frustrating experience and I would strongly advise others to think twice before ordering.
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Home craft kits for adults, beginners and DIY creators. We’re bringing the joy of crafts into people’s homes, without the need to visit a studio. Step-by-step guides for beginners and all the material you need to make beautiful homeware and art at home. We’re inspiring people to create things with their hands that they can be proud of while bringing people together in the process. See more
