This is worth a read..I am not sure what this company is actually doing and after reading the other reviews it seems it's consistently an issue that multiple customers have where they pay and never get the product or miss items. I came across them on Instagram and thought it was a nice idea, it was coming up to Valentines and what a great gift. I looked at other companies that do the same thing but I liked the branding and the way it looked, plus they don't have trustpilot reviews on the website..which would have made me proceed with caution. I ordered and on the website it says it will be shipped by 12pm, and I ordered on a Monday and would expect it to be sent on Tuesday with the 48 Hour Tracked they send with. Come Friday still nothing, I contact them and get an email back informing me "we don't promise 48 hours, we are still packaging it". Come Monday still nothing so I email again and ask if I could cancel and have a refund, they eventually reply and say "no sorry, its already been sent so you have to wait to get it first". I asked for tracking details and nothing back from them. Come Friday (almost two weeks after ordering) I get an email saying its been sent. I contact them again asking why they said it had been sent when it hadn't, yet again no reply from them, I assume to get out of cancelling it. Come Monday (two weeks after order) I check Royal mail who said while the label has been printed they have not received it. I doubt I will ever see it, it appears this is the case for many customers and they just go cold on you and you will not get a response. It's a shame that it was an issue that was so easily rectified if they wanted to. I now I am in contact with my bank who will help and have to go through the long process of Trading Standards. It seems disappointing that they are sat on a business which has so much potential yet seems to be more of a scam. At this point I would rather go dig the clay out the ground myself.
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Home craft kits for adults, beginners and DIY creators. We’re bringing the joy of crafts into people’s homes, without the need to visit a studio. Step-by-step guides for beginners and all the material you need to make beautiful homeware and art at home. We’re inspiring people to create things with their hands that they can be proud of while bringing people together in the process. See more
