While the product itself is a nice idea, it is by far out weighed by the huge let down that their customer service is. I ordered a candle set for a special occasion, which it clearly shows on their website including a set of matches in all their promotional clips etc. It is also listed on the Contents List included in the box. So when the recipient of the gift received it from me, it looked like it was missing the box of Matches. I reached out to Sculpd to ask, and at first I got a response to say some matches would be sent ASAP. I then received a follow up email saying that they no longer supply the matches due to legal changes and that they are 'in the process' of updating their packaging. While I can understand if the law has changed meaning they can't send them, what I can't understand is why they would still show visuals on their website of the matches included, and worse, include it in the contents list supplied with the kit, which in turn, made the gift look like it was missing parts. I tried to explain all this to their customers services, but basically was told it is what it is. What is poor from them is that I clearly explained the embarrassing situation and that it was not clear when purchasing it of the supply change, but not even a tiny gesture of good will to alleviate the shit experience with them. I would say that a kit like this is great, but just buy from somewhere else. The price point is not worth the crap service and I'm sure other companies offering the same product would be more grateful for the business.Edit**Since writing my initial review, Sculpd have reached back out to apologies for the experience and service received and have issued a refund because of it. Only fair to acknowledge that.
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Home craft kits for adults, beginners and DIY creators. We’re bringing the joy of crafts into people’s homes, without the need to visit a studio. Step-by-step guides for beginners and all the material you need to make beautiful homeware and art at home. We’re inspiring people to create things with their hands that they can be proud of while bringing people together in the process. See more
