I ordered on 2/1. Evri has had parcel since the early hours of 4/1. On 9/1 a customer service advisor apologised for this (not their fault that Evri are incompetent!) and offered a refund or NDD on a replacement. I chose refund. I heard nothing.Emailed again, then get a response saying they’ve contacted Evri and need to wait for the parcel back before issuing a refund. The parcel still hasn’t moved 2.5 days later. By this point I have bought a replacement gift and am £55 down.No replies to emails now.Please don’t buy from them until they sort out customer service!
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Home craft kits for adults, beginners and DIY creators. We’re bringing the joy of crafts into people’s homes, without the need to visit a studio. Step-by-step guides for beginners and all the material you need to make beautiful homeware and art at home. We’re inspiring people to create things with their hands that they can be proud of while bringing people together in the process. See more
