I purchased 2 clay kits totalling $178 on December 14, 2021 to be given as Christmas gifts. The company sent me a package that only had roughly half the items I ordered, not enough to salvage together a single gift from. I contacted their customer service to try and resolve the issue on December 23rd and it took them over a week to respond. I wouldn't have normally expected a quick reply during the holiday but since their company made the error, I hoped there would be some urgency to try and make it right. When I finally heard back, they tried to offer to send the missing pieces which would have arrived weeks after Christmas. At this point, all I wanted was my money back. I was told they would not issue any refund until the incomplete order was delivered back to them and a 14 day processing time had passed. I sent the items back on January 2nd.It's now February 6th and I have heard nothing from Scupld. When I email their customer service, I just get auto-replies that they are "experiencing higher than usual volume of emails". I feel like I basically loaned them $178 and may never see it again. I would never recommend this company to anyone and don't think they have any business selling items online if they are incapable of fulfilling orders or issuing refunds when they make any error.
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Home craft kits for adults, beginners and DIY creators. We’re bringing the joy of crafts into people’s homes, without the need to visit a studio. Step-by-step guides for beginners and all the material you need to make beautiful homeware and art at home. We’re inspiring people to create things with their hands that they can be proud of while bringing people together in the process. See more
