I have been buying off this company for years. I initially chose them because of the great customer service, speedy shipments, competitive pricing, etc..Unfortunately, now that there’s a gold and silver boom going on, the service is really on the decline. At this point, I can tell they don’t value long term customers at all. I really thought I would be buying from them the rest of my life but I’m currently looking for a new dealer. Maybe things will get better again, but the only response I ever get from them is “We have high volume, sorry for your experience, blah blah blah.”They don’t actually do anything to fix the problem. I am a business owner and I can tell you, if business picked up that much, I would be actively expanding my team to accommodate the need. All in all, good company, reliability on the decline. PS- If you need someone who will actually help you at SD, ASK FOR JEFF. He’s the only one I talked to who actually cares about customer experience. If I had a direct connection to him every time, I’d have no problems.
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