Review Time
I placed a large order (#22494106) for 105 oz of silver in January via bank wire (total $9,339.75), and the order was confirmed with locked pricing. After my payment cleared, SD Bullion cancelled the order without prior notice, citing an internal verification/fraud flag but not explaining why.
I was told by two different representatives — one in writing and one by phone — that the refund wire would be initiated immediately and that I would receive confirmation. I never received any written confirmation of the refund being sent, despite multiple follow-ups over more than a week and repeated international calls from the UK.
After escalating through multiple emails, phone calls, and finally filing a BBB complaint, the refund was finally issued. It was only after the BBB got involved that the funds were returned.
Issues I encountered:
Cancellation after payment with no clear reason
Lack of communication / no refund confirmation
Required international calls to get basic updates
Promises that were not honoured until third-party pressure
My refund was eventually processed, but the experience was stressful and poorly handled. I cannot recommend SD Bullion based on my experience.
After conducting extensive research, I ordered about $10K in precious metals. The funds were withdrawn, and I received an estimated delivery time. Everything arrived quicker than expected and matched my order perfectly. I would definitely order from them again.
They never pick up the phone, and when they finally respond via email, it's just generic replies that are disrespectful and unhelpful. I have a significant amount of gold pending, and they seem indifferent. This has been a dreadful experience. I've had better service at fast food chains. I will not engage with this company again and will advise others to avoid it.
This was my first and probably last transaction with this company. After signing a sales agreement, I waited five days for my shipping kit. Once sent, my package was received by them on 12/19/25, but ten days later, I still received no acknowledgment of my product being processed. I sent multiple unanswered emails and made several calls, waiting an hour to finally speak to someone who informed me it would take another five days to process. I requested to speak with a supervisor and was told it would take at least three days for a response. I have never encountered a company that shows such disregard for customers, especially when dealing with high-value products. It's just sitting there, supposedly. Avoid this company at all costs!
If I could give zero stars, I absolutely would. This company is dishonest. I ordered a large quantity of silver rounds in random designs, specifying no holiday-themed or meme designs. The representative assured me they would be generic, yet I received 500 ounces of holiday-themed rounds instead. This company is a scam; stay away!
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