SD Bullion did not work well for me. My story:TLDR:- Don't trust them. Customer service is poor and delayed.- If the price of your order increases after you purchase it, they may likely will cancel your order. - Use a better dealer (Monument Metals has BY FAR been the best ive worked with).Details:- I purchased from them 2x previously in 2020.- I recently initiated another purchase from them on Oct 14 2025 around 11 am.- I called them on 10/14 to confirm my order and wire instructions. They confirmed the wire instructions and the order.- I made the wire at my bank 10/14 for full amount.- I received an email 10/15 ~5:00 am stating:"This email is to notify you that SD Bullion order #XXXX5861 has been canceled.Orders can be canceled for various reasons at SD Bullion. If you have questions about this order, please call us at 1-800-294-8732 or email us at [their email address] you, SD Bullion Customer Service- I called them 10/15 10 am to get clarification and ask what happened. I recorded the phone call (and previous phone call to submit to FTC and BBB later). They told me it was a "fraud" or "verification" issue. I told them it's legit and i've worked with other exception Bullion dealers (Monument metals, they are the best) so quickly sign a document and give them a copy of my drivers license. It was super easy.I asked the phone operator (she was outsourced from a different country i believe) to speak to her supervisor. They told me it would be 72 hours before anyone reached out to me, and maybe longer to get my wire back!?!?!I informed her of my formal request to remedy the verification issue and proceed with the order. And to have a supervisor call me. And if they can't fullfill the order I will:- submit BBB claim- file FTC complaint- post several online reviews with this experience.but according to the operator on the phone, my customer experience and these actions dont seem to motivate them to take steps to fix the issue.
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