This company scammed me out of my money in the form of a cancellation fee. The payment method I was trying to choose did not come up as available and I incorrectly chose another way and the order went through immediately. Then to MY MISTAKE (which I admit was dumb but note that gold pricing fluctuates so I wanted to lock in my pricing) I tried again and couldn’t figure out how to use my form of payment, of course the order immediately goes through as placed. The customer representative practically made fun of me for making these mistakes giving me the “you’re out of luck buddy pay up” attitude. Incredible how the customer service of this company is so rude and unhelpful with such high cost items. We’re all human and I made an error and placed a second order then instantly got uneasy about how quickly you can mess up on this site so I decided not to go through with my purchase. Unfortunately due to this they charged me a cancellation fee for absolutely nothing in return. I paid $200 dollars to SD BULLION FOR ABSOLUTELY NOTHING IN RETURN. Awful business practice, it’s very easy to make this mistake on their site and I suggest you never go to this company. I was truly excited to continue business for a long time with them but this being my first experience with SD BULLION I will inform all my friends and loved ones that this company should be avoided.
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