I ordered from SD buillon 3 times. The first 2 times things went OK, although slow. The 3rd time was a complete nightmare. The order of 20 silver Oz was lost by the carrier (which isn't their fault) I understood. I waited for a 2 weeks or so and when I hadn't heard anything I reached out to customer service (Victoria Martinez) and this is where it went bad. Along with being delightfully rude, she was slow to respond. Then when I had to fill out the loss forms she sent me 2 sets (which are a pain to fill out and sign, with warnings of theft etc) she rudely indormed me I had placed 2 orders with them and needed to fill out both, which I was confused, but did. . I told her I did not order 2 orders and she finally figured that out. Fast forward a couple months later and I receive an email saying that I owe them 39.35 for an order that I ordered but didn't send payment for. I told them I did not order anything since that fiasco and they said I did and it was from the same phone. I told them I lost that phone shortly after the last order and changed carriers and don't even have the same phone. Then I get an email of them sending threatening to send me to collections. This company may get things right sometimes, but when they mess up, they put you through the ringer. Take my word for it and buy elsewhere.
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