1) They failed to schedule the pick-up. After we complained, they finally sent FedEx to a location far away. After two weeks of errors and no communication for five days after they received our metal, I had to wait 40 minutes on the phone to find out they got our silver five days ago and would inspect it soon. Now, they informed me via email that payment has been sent and might take three days to deposit, which usually takes 24 hours. I received no confirmation about the address, account, or amount. This company is terrible at customer communication and scheduling buybacks. I doubt this review will be posted...
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