We have purchased a lot of metals from them over the years. When it was finally time to sell, I was on hold for days. This has happened multiple times recently, and the higher the price, the harder it is to get through. Their customer service is horrendous, costing us at least $20,000. Their email response time is unacceptable, and selling while on hold for hours is very stressful. I will NEVER buy from them again; there are much better options out there with honest companies.
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