One rotten apple at SD Bullion. Wire transferred ~$4500 to SD Bullion's account at Bank of America over 48 hours before calling them at 800 294 8732. Their website still stated my order was Awaiting Payment. Waited 10 minutes on the phone before a human answered. A guy, ? Jeff, refused to check with their accounting dept if they had received the money. He also refused to have me speak to a manager, claiming he is the manager. Fat lie! Instead he insisted to have me call my bank first and then hung up! This is a first for me, a customer service rep hanging up on a paying customer! Seriously, when was the last time a domestic wire transfer from bank to bank got lost? I called my bank and no surprise got an IMAD # from Bank of America, confirming the money was received two days ago, the same day the money was wired. Called 800 294 8732 again and this time waited another 20 minutes before an AJ answered. To be fair, AJ was courteous and helpful. He checked with accounting dept and confirmed SD Bullion did receive the mone. But they had not processed it because there was a concern about the company name of the account holder. That is exactly what customer service reps are expected to do - help paying customers. If, that self proclaimed manager Jeff, does not like to help customers, then find another job! If I were his boss, he would be fired. He is turning away paying customers!
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