I bought a clifford edition hackrf portapack about a month ago and specifically said for the SMA ports to be soldered however they sent me the ports not assembled. Which I just saw as I am pretty busy and didn't have time to play with the device until now. I tried to solder them myself but I broke them. I immediately contacted them via live chat and let them know about the issue. They responded very fast and said that they are sorry and that they may have not seen the note. In the end they told me that they will send me a new set of sma ports at no extra charge. I have received them and managed to solder them properly now. Good service.
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