seacretdirect.com

Oh so it's not a fitness club but a travel program? Got it.

It makes since why Seacret Fitness Club didn't care to offer the program I paid for and never received. Fortunately my friend who brought me into and was surprised and felt bad about what happen. See the following review that I posted on TripAdvisor:Inspired by a friend who is in the this field excitedly I applied and paid online a few days before the program was to begin, March 5th. I received a receipt confirmation but no link to the program. Waited a few days still nothing. March 8th Seacret sent an email that my package is on the way. I thought, well I guess the link will be included. A few days later I received the box (see pic attached). Still no link, in fact not even a piece of paper describing what I received. My friend reached out to Seacret on my behalf. Seacret suggested I check my spam. It is awful funny that I received everything else but I should check spam for the workout program that should have arrived the moment Seacret received my full payment? I'm excluding a few correspondences but the final was when Seacret emailed me my options for the program, stay for the next one in April (in a few days) or a refund. Obviously I opted for the refund. I never heard back from them after that. My friend reached back out to Seacret and they told her I have to send back the crap they sent me first. I said sure no problem. Can they send me a shipping label. Nope, I had to pay for the return and ship it myself. I shipped it back and to this day no confirmation from Seacret that they received their crap back. Just sad and unfortunate. They offered nothing for the inconvenience or to at least try to keep me as a customer. When it comes to working out you have to catch people where they are at. The customer treatment that Seacret exhibited throughout this entire process is very disappointing. You can thwart a person's attempt at a healthy life or slow it down. Sad.

Date of experience: Mar 04, 2023