Highly disappointing experience – no customer support whatsoever. I am very let down by my interaction with this watchmaker. I received the incorrect watch, which I promptly returned via a courier, as per their instructions. The package was successfully received back by them, and I have proof of return. However, despite four follow-up emails, I have heard nothing from customer service: no acknowledgment, no updates, no solutions, just silence. For a business in the watchmaking industry, where trust and professionalism are vital, this level of service is simply unacceptable. The lack of communication and inability to manage a straightforward return has completely eroded my confidence. At this point, I can only strongly caution potential customers to be very careful.
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Tianjin Seagull Watch Technology Co., Ltd., founded in 1955, originates from the esteemed Chinese timepiece, the "Five-Star Watch." We dedicated to crafting high-quality movements and pioneering the development and production of original Chinese mechanical wristwatches. We shall offer discerning customers the privilege of acquiring authentic Seagull watches, shipped from Tianjin, China.
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