I am quite disappointed with my experience with this watchmaker. I received the wrong watch and returned it promptly via a courier, following their guidelines. The package was successfully received back by them, and I have proof of return. However, despite sending four follow-up emails, I have not received any response from customer service: no acknowledgment, no updates, nothing at all. The silence is incredibly frustrating. For a business in the watchmaking field, where trust and professionalism are essential, this level of service is simply unacceptable. The lack of communication and failure to handle a simple return has led to a total loss of trust. At this point, I can only advise potential customers to proceed with great caution.
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Tianjin Seagull Watch Technology Co., Ltd., founded in 1955, originates from the esteemed Chinese timepiece, the "Five-Star Watch." We dedicated to crafting high-quality movements and pioneering the development and production of original Chinese mechanical wristwatches. We shall offer discerning customers the privilege of acquiring authentic Seagull watches, shipped from Tianjin, China.
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