We were booked in from 20 Dec 25 till 03 January 26. Upon arrival we noticed that the front door handle was broken and the entrance was decrepit in in need of attention. The accommodation was in a very poor condition and should not have been rented out in such a poor condition. The pool was green and the spa hadn't had a water change in 85 days. The outdoor furniture was mould infested. The kitchen equipment was filthy and in a poor condition, the coffee machine was faulty, this was reported to Demi the house manager and Anne Roux. Sadly 😥 no action was taken. We were family of 8 and we were all disappointed 😞. The pool was in need of repair with chipped paint. One of the rooms had a damaged toilet lid that was reported and never repaired, the same room had a rusty shower head that was replaced 2 days later, the glass sliding door was off the brackets and damaged. This was never attended to. Demi arrived 2 days later to take pics of the damages and she was appalled. She mentioned that Anne Roux was notified of the numerous damages and decrepit condition of the supposed "premium" accommodation.The shower in the room did not drain and we reported this and yet again no attention or attempt to rectify the drainage. The water would take hours to drain 🙃. The worst was yet to come....New Year eve we woke up to find that there was no water. We reported this to Demi and Anne and water was only supplied at 17:00 hours on New years days Disappointed and disgusted! We paid 11,900 Euros for a poorly managed property. Prior to booking this property Anne reassured us that all the concerns raised in a review were rectified, she lied! Nothing was repaired. Alex the manager and Anne have since informed that the they would consider a refund and that the owner and the insurance company were considering our claim. We left Mauritius January 03 and its now March 03 and there has been no communication from Sealodge. This company sadly 😥, are only out to make money and do not care. I did not want to post this review as it does have a negative impact on the owner however it need to be posted....people need to know that Sealodge are only out to make money and the management of the Villa Ayana Premium accommodation is pathetic and no maintenance of a property that presents beautiful.The biggest mistake that I made was to remove my accommodation from Booking. Com and to go directly through Sealodge! Booking.com would have been supportive and I would have been reimbursed as the property is falsely advertised.
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