I've held a subscription for years without issues until I faced a billing problem recently. For months, I've tried to resolve it, but the only way to contact support is through email, which is absurd. Despite providing proof of payment multiple times, they insisted on charging a dormant account. The representatives were unhelpful and dismissive, failing to review past communications. After much frustration, a representative acknowledged my situation but failed to follow up. I've requested my contract end date multiple times, but there's been no response. I've decided to cancel my subscription and move to a competitor. This experience has been incredibly frustrating.
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